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Terms and Conditions

For the Terms and Conditions in Dutch click here.
For the Certification Agreement in Dutch click here.

Article 1 Definitions

For the purpose of these Terms and Conditions, the following definitions apply: Contractor: NMi Certin B.V. Client: the natural person or legal entity who places an order with the contractor.

Article 2 General

2.1 Unless explicitly agreed otherwise in writing by both parties, all offers, orders, and purchases (hereinafter: ‚order‛ or ‚agreement‛) resulting from such orders between the contractor and the client are subject to these General Terms and Conditions.

2.2 The contractor shall be bound by an order only if and insofar as it has been explicitly accepted and confirmed in writing by contractor.

2.3 All offers are without obligation. Written offers shall be kept open for a period of four weeks, unless otherwise stated.

2.4 All the contractor’s offers are issued subject to the approval of its Board of Management.

Article 3 Prices and Payments

3.1 Orders shall be accepted either on a fixed price basis or on a subsequent costing basis.

3.2 If a fixed price is agreed, a separate charge may be made for costs or cost increases which could not reasonably have been foreseen at the time when the agreement was concluded, if the term of the agreement or the duration of the work involved exceeds three months.

3.3 If the agreed completion date for the order is exceeded by more than three months through no fault of the contractor, the price shall be fixed on a subsequent costing basis, using the original agreed amount as a basic price.

3.4 If no fixed price is agreed, the amount payable shall be determined on a subsequent costing basis in accordance with the contractor’s usual methods and rates. If the contractor has stated a basic price, this shall constitute no more than a non-binding estimate of the costs.

3.5 For orders of EUR 12.000 and higher, with an expected term for the duration of more than three months, the contractor can, at the client’s request, set a limit on the price which, once reached, automatically relieves the contractor of any obligation to continue the work, if and in so far as this would entail spending more on the execution of the order than the set limit.

3.6 The contractor reserves the right to invoice the client periodically for work already performed and is entitled to receive advance payment or security for payment.

3.7 In the event of failure to pay by the due date, or to provide the required security for payment, the contractor cannot be held to its obligation to continue the work, without prejudice to contractor’s remaining rights.

3.8 The client shall pay an invoice within 30 days of the invoice date, in euros, without deductions or retainment of any amounts owed by the contractor. If the client fails to pay within this term, he shall be legally in default, with no notification of default being required, and shall be obliged to pay interest at the official rate, calculated from the final payment date, as well as legal and extra-juridical debt collection costs.

3.9 Unless otherwise agreed, all payments for work performed, pricesand other costs shall be exclusive of value added tax (VAT) and other taxes and levies.

3.10 If in relation to the work performed, the contractor or its personnel should become involved as expert-witness or in any other capacity in legal, arbitration or other proceedings, the client shall pay the contractor for the work and costs pertaining to this involvement, on the basis of the contractor’s rates at that moment.

3.11 All agreements shall be deemed to have been concluded in euros.

Article 4 Cancellation, Postponement or Extensions

4.1 Orders shall be fulfilled within the stated or estimated period in the order, unless this proves impossible. If it becomes clear that completion is likely to be late, the contractor shall consult the client as soon as possible.

4.2 The period within which the work must be completed shall commence after the agreement has been concluded, but not before the contractor has received all the necessary information and data, and all the required permits, approvals and/or exemptions have been granted.

4.3 In the event of any postponement or extension of the work entailed in the order, the client shall be charged for any additional expenses in so far as the contractor cannot be held responsible for such postponement or extension.

4.4 The client shall pay compensation for all costs and damages suffered by the contractor resulting from any entire or partly cancellation or postponement of the agreement by the client,
if and in so far as the cause of such cancellation or postponement cannot be attributed to the contractor.

Article 5 Guarantee

5.1 Without prejudice to the provisions of Article 12, the contractor guarantees the effectiveness of the design and the quality of the materials used in the goods it supplies for a period of 1 year from the date of delivery. If a third party from whom the contractor acquired all or part of the goods concerned offers a more limited guarantee, the contractor’s guarantee to the client shall be adjusted accordingly. The contractor is not bound to offer any other indemnity or guarantee with respect to the goods supplied.

5.2 Without prejudice to the provisions of Article 12, the contractor guarantees to use its best efforts to perform the services conforming to the agreed quality, accuracy and traceability, however, without guaranteeing the achievement of any specific result envisaged by the client.

5.3 All of client’s claims with respect to the agreement will lapse when one year as from the date of execution of the order has expired.

Article 6 Transport, Storage and Return Deliveries

6.1 Goods should be delivered to and collected from the contractor’s offices, unless otherwise agreed.

6.2 The costs of loading, unloading, packaging and transportation of goods mentioned in the agreement are not included in the price and shall be charged separately.

6.3 Loading, unloading and transportation of goods covered by the agreement shall take place at the client’s risk and expense, even if transports of goods dispatched by the contractor require transport documents to state that the sender bears the risk for all damages occurring during transportation.

6.4 The contractor shall, if possible, keep goods supplied for tests, or the remains thereof, for two weeks following the date of the final invoice. Any costs incurred as a result are included in the price stated in the order. The client shall supply the goods under the agreement, including but not limited to equipment to be tested, in such state that the contractor can, under the testing- and other conditions indicated in writing to him, execute the agreement without causing damages to goods or people.

6.5 If the client fails to arrange for the return of goods made available to the contractor under the order within two weeks of the date of the final invoice, the contractor is at liberty to take appropriate action. Any costs incurred as a result shall be payable by the client.

6.6 The contractor is entitled to retain goods, documents and the like as securities for as long as the client fails to meet his commitments.

Article 7 Confidentiality

7.1 The contractor is, except in so far as determined differently by law, obliged to maintain the confidentiality of any knowledge acquired in the execution of the order, if he knows or could reasonably assume that this is necessary.

7.2 If misunderstandings arise, or threaten to arise, because the client informs third parties of the results of a study, the contractor shall be relieved of its confidentiality commitments to the extent that can reasonably be considered necessary to explain the results to such third parties. The contractor shall notify the client accordingly.

Article 8 Subcontracting

8.1 The contractor is authorised to employ third parties and guarantees their compliance with the confidentiality provisions of Article 7.

8.2 Third parties as referred to in article 8, par. 1 and the contractor’s employees are covered mutatis mutandis by all provisions of these General Terms and Conditions relating to the exclusion or limitation of the contractor’s liability and to indemnification by the client from third party claims.

Article 9 Availability of Equipment

9.1 The client shall be charged for the use of machines, equipment, research areas and other materials and/or facilities of or by third parties.

9.2 The client shall be liable for any damage to materials and/or facilities during the period in which these are made available, or before they have been received in return.

9.3 The contractor is not liable for damages to or by persons, machines, equipment, research areas and other materials and/or facilities made available by the client to the contractor or to a third party employed by the contractor, and client holds contractor harmless from all claims in this respect.

Article 10 Power of Disposal and Copyright

10.1 Without prejudice to the provisions of the Copyright Act (‘Auteurswet’), and with the exception of the provisions of Article 7 of these General Terms and Conditions, the client holds sole power of disposal over the reports, advisory reports etc. supplied to her by the contractor under the agreement.

10.2 The client may only publish such reports verbatim and in full, quoting the name of the contractor as author. Publication in any other form may take place only with the written permission of the contractor.

10.3 The results of the agreement and the name of the contractor may be used for commercial purposes only with the separate, written permission of the contractor.

Article 11 House Rules/Safety Regulations

The client and its personnel undertake to comply with the ‚house rules‛ and safety regulations which apply to the use of buildings or sites of the contractor, when on such premises. The client shall ensure that its personnel conduct themselves in accordance with these rules.

Article 12 Liability

12.1 The contractor’s liability for damages suffered by the client as a result of default, tort or other acts or omissions of the contractor, is limited to an aggregate maximum of the price owed by the client for the order.

12.2 The contractor, and persons employed or subcontracted by the contractor in the execution of the order, is respectively. are not liable for damages suffered by the client in the application or use of the results of the contractor’s work.

12.3 The client shall indemnify and hold harmless the contractor and all persons used or contracted by contractor for the performance of the agreement against all claims by third parties in so far as these relate to the application or use of the results of the contractor’s work by client or by any other party who has obtained these results directly or indirectly from the client.

12.4 The client is liable for damages suffered by the contractor, and by persons employed or subcontracted by the contractor in the execution of the order, during time spent on the client’s premises, or the premises of third parties in connection with the order. Other provisions do not apply and are not recognized by the contractor.

12.5 The contractor is not liable for damages suffered by the client or its personnel when on the contractor’s premises.

12.6 The contractor is not liable for damages resulting from defects in items supplied to the contractor and sold to the client.

12.7 The client is liable for damages or extra work resulting from incorrect or incomplete information or data supplied to the contractor. The client indemnifies the contractor in full in this respect.

Article 13 Force Majeure

13.1 Without prejudice to the other provisions of these General Terms and Conditions, the contractor can never be held liable for failure to meet its obligations to the client or failure to do so in time, as a result of force majeure. All circumstances which obstruct the normal performance of the contractor’s work, such as war, fire and other destruction, operational stoppages of any kind whatsoever, strikes, illness f employees, government measures and the like are regarded as force majeure.

13.2 If third parties on which the contractor is dependent for the execution of the order fail to meet their commitments to the contractor or fail to do so on time due to circumstances which would have constituted force majeure for the contractor under the provisions of Clause 1 of this Article 13, such failure on the part of these third parties to meet commitments or to meet them in time shall also constitute force majeure for the contractor with respect to the client.

13.3 The contractor shall nevertheless do everything in her power to avoid, remove or reduce such conditions leading to force majeure in order to continue normal operations if at all possible.

Article 14 Transfer of risk and ownership of goods produced by the contractor

14.1 At the moment of delivery of the goods made by contractor or the main parts thereof, the client shall bear the risk of all direct and indirect damages which may be caused to or by such goods or parts thereof.

14.2 Without prejudice to the provisions of Clause 1 of this Article, ownership of the goods shall not be transferred to the client until all amounts owed to the contractor with respect to the delivery – with or without mounting or assembly – including interests and costs, have been paid.

Article 15 Suspension and Termination

Without prejudice to the provisions of the other Articles of these General Terms and Conditions, the client shall be considered to be in legal default if he fails to meet any commitment under this agreement, or fails to do so properly or in good time, as well as in the event of bankruptcy, a moratorium on payments, liquidation, or if he is placed under trust or receivership, and the contractor shall have the right, without any notification of default or legal intervention being required, to suspend the execution of the agreement or to terminate it in full or in part, at the contractor’s choice without any liability for damages on the contractor’s part and without prejudice to the contractor’s right to compensation for damages suffered as a result of such default, suspension or termination. In such cases, all amounts due from the client to the contractor become payable with immediate effect.

Article 16 Amendment of these Terms and Conditions

16.1 These General Terms and Conditions, including the rates stated, are subject to amendment by the contractor. Alterations shall take effect 30 days from the date on which they are announced, unless a later effective date is stated in the announcement.

16.2 Agreements which have not yet been executed shall be subject to the amended Terms and Conditions from the date on which these take effect.

16.3 If a client does not wish to accept an amendment to the Terms and Conditions, she has the right to cancel the agreement within 30 days of the announcement of the amendment.

Article 17 Applicable Law and Jurisdiction

17.1 All agreements with the contractor are subject solely to the laws of the Netherlands.

17.2 Any disputes arising from this agreement shall be submitted exclusively to the competent court of the district of Rotterdam.

Article 18 Final Provisions

18.1 These General Terms and Conditions have been filed with the Chamber of Commerce Rotterdam, Netherlands, are available for inspection at the offices of the contractor and can be obtained from there on request.

18.2 These General Terms and Conditions are severable. If any provision hereof would be entirely or partly invalid or ineffective for whatever reason, the remaining part shall nevertheless remain in full force. The invalid part of these General Terms and Conditions shall be deemed to be replaced by provisions which will as nearly as possible approximate the effect of the invalid part.

Certification agreement

1.0  Validity and applicability of this certification agreement

The client agrees hereby that this agreement will be valid during the period that the certificate bound to this agreement is valid.

1.1 Fulfilling requirements

The client always fulfils the certification requirements, including implementing appropriate changes when they are communicated by the certification body.

1.2 Ongoing production

The client ensures that the certified product continues to fulfil the product requirements.

1.3 Necessary arrangements

The client makes all necessary arrangements for

    1. the conduct of the evaluation and surveillance (if required), including provision for examining documentation and records, and access to the relevant equipment, location(s), area(s), personnel, and client’s subcontractors;
    2. investigation of complaints;
    3. the participation of observers, if applicable.

1.4 Claims regarding certification

The client makes claims regarding certification consistent with the scope of certification.

1.5 Misuse of certification

The client does not use its product certification in such a manner as to bring NMi Certin B.V. into disrepute and does not make any statement regarding its product certification that NMi Certin B.V. may consider misleading or unauthorized.

1.6 Suspension or withdrawal

Upon suspension, withdrawal, or termination of certification, the client discontinues its use of all advertising matter that contains any reference thereto and takes action as required by the certification scheme (e.g., the return of certification documents) and takes any other required measures.

1.7 Provision of certificate copies

If the client provides copies of the certification documents to others, the documents shall be reproduced in their entirety or as specified in the certification scheme.

1.8 Promoting certification

In making reference to its product certification in communication media such as documents, brochures or advertising, the client complies with the requirements of NMi Certin B.V. or as specified by the certification scheme.

1.9 Use of marks and information of conformity

The client complies with any requirements that may be prescribed in the certification scheme relating to the use of marks of conformity, and on information related to the product

1.10 Complaints

The client keeps a record of all complaints made known to it relating to compliance with certification requirements and makes these records available to NMi Certin B.V. when requested, and

    1. takes appropriate action with respect to such complaints and any deficiencies found in products that affect compliance with the requirements for certification;
    2. documents the actions taken.

1.11 Information to the certifying body

The client informs the certification body, without delay, of changes that may affect its ability to conform with the certification requirements.

1.12 Use of license, certificates and marks of conformity

    1. NMi Certin B.V. shall exercise the control as specified by the certification scheme over ownership, use and display of licenses, certificates, marks of conformity, and any other mechanisms for indicating a product is certified.
    2. Incorrect references to the certification scheme, or misleading use of licenses, certificates, marks, or any other mechanism for indicating a product is certified, found in documentation or other publicity, shall be dealt with by suitable action.
    3. See the rules for using and applying NMi Certin B.V. logos and quality seals on our website.

1.13 Unforeseen control activities

1.13.1. General

The contractor may, for the following reasons, carry out unplanned audit activities:

  • persistent negative publicity (related to the scope of the certificate) about the certificate holder;
  • Announcements or reports of investigations/shutdowns of certificate holder’s activities by the competent authority;
  • suspending certificates

1.13.2 Other control activities may include:

  • questions from the contractor to the certificate holder in connection with components of certification;
  • assessing the certificate holder’s statements in relation to its activities (e.g., promotional material, website).
  • requests to the certificate holder to make documented information (on paper or digitally) available;
  • conducting a verification audit.

1.13.3 Execution of verification audits

The management of the contractor determines, where appropriate, whether a verification audit is necessary. A verification audit shall always be announced in writing with the certificate holder.

If the certificate holder does not cooperate in the execution of a verification audit, the management of the contractor shall have the right to suspend and/or revoke the certificate in question.

1.14 Certification regulation

Furthermore, we refer to our certification regulation:


Version 4.1.